firi, going 22 on Sept 21. in a 8 years relationship with my one and only Juffandi Jefferi. currently working as management support officer which has no absolute relation to my course of study. however, food will always be my greatest indulgence. cooking is my passion. having a collection of cosmetics & perfumes is my obsession :)
Before i start this post, I will warn that the next few statements I'm gonna make might cause a stir. It's not an insult. It's just a feedback from an unsatisfied customer. So, I do not want to make controversial.
Have you noticed Singapore has change so much? I bet you do. Let's focus on the customer sector. Who picks up the phone whenever you have inquiry about your bills/device? Who do you see at the counter when you shop at a retail outlet? Who do you see managing the whole restaurant? We see less and less Singaporeans doing all these work and it feels like the foreigners are overtaking the entire customer service sector here.
I'm not trying to say they are all bad. They do give a thumbs up service. However what I experience just now at Tangs was so not impressive. Me and my sister was at mac, browsing through the shades of lipsticks. There were few beauty consultants around but were busy attending to the other customer. So, there was this beauty consultant whom i assume was the supervisor or senior beauty consultant. She was just opposite us and was busy packing stuff. So, she gave us that apologetic look and signal to one of the beauty consultants to attend to us.
So, she's a filipino (can tell by her accent). There was a customer beside us also, trying on lipstick too. Then, surprisingly she went to that customer! I mean the supervisor had directly pointed to us two and the beauty consultant went to the one who was trying on the lipstick instead.
Thanks ah eh. I figured out the customer is a filipino. So, that makes me more perplexed. Like what was her intention? It's not as if the supervisor didn't point at us. She clearly did! The filipino customer was trying her lipstick on the mirror so she looked like she don't wanna get distracted right!
So, me and sister were definitely having an awkward moment beside them. We took these two lipstick which almost look the same but the code were different. So, we just don't know what's the difference and the freakin staff totally ignored. I even try to distract her!
The supervisor who was soo busy attend to us instead. She insisted that both of the lipsticks are the same actually. Then, the extra beauty consultant come echo the same statement. Now then she want to come and layan us. WTH? I mean she can layan us both at the same time whatt.
The customer whom she attend to was soooo fuckin fussy and was like 'I don't like this colourrrr'.
So, the supervisor was the one who took for me the new piece and I went off to pay and the girl was still deciding on the shade. Well, i bet she didn't buy any of it (bcos of her fussiness) and that staff didn't get any fuckin commission.
I mean what's with the repulsion? Me and my sister looked dumb enough that she thinks the other customer looked richer and it was not worth her time attending to us?
I may not be carrying an LV bag but yeah, I can fuckin afford to buy a mac lipstick.
She may be simply dressed while browsing luxury bags but the staff and customers are giving that can-you-even-afford-one-question-mark look. Hell to the yes, she has 50 grand in her bank. (Ok, it nots me obviously. Just showing example!)
So, these judgmental people just seems to get stuck with their underestimating and overestimating attitude. They judge from what they see instead of looking what's beyond. The world of judgmental people shut their eyes from the truth and believe what they were thinking is the truth.
Or maybe that staff just thought it feels comfortable being with someone who's like her. Racism issue? What's your view?